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Attention: The bitcoin network is currently experiencing heavy traffic. This is affecting bitcoin users worldwide and causing transactions to process slower than normal. We apologize for the inconvenience and thank you for your patience.

You Have Questions?

We have answers

How to solve your issue

There are four ways you can resolve your issue. We recommend checking out our Frequently Asked Questions section first. There is a chance someone else has had the same issue and we’ve got an answer there. Next check our Scams to be aware of section. Otherwise, give us a call or submit a support ticket. We love hearing from our customers.

FAQ

What is Bitcoin Cash (BCH)?

Warning

First and foremost, Bitcoin Cash (BCH) and Bitcoin (BTC) are NOT the same thing. At DigitalMint, we only sell BTC at our locations, not BCH or Bitcoin Gold (BTG). They are similar but separate currencies that are based in the same technology but are not cross compatible. BTC cannot be deposited into a BCH wallet and vice versa. They require their own separate wallets the same way coins like ETH and LTC require specialized wallets to hold.

Do not do the following

When using a DigitalMint service

  1. Type in or scan a BCH address at a DigitalMint machine or any BTC machine.
  2. Attempt to buy BCH at a DigitalMint location. Currently we are only set up to sell BTC from our locations.
  3. WARNING: BTC sent to BCH addresses will be lost and is unrecoverable! Please be sure to double check before making a transaction if you ever have any doubts.

Suggested alternatives

If you want to buy BCH here are some ideas

  1. Purchase BTC from a DigitalMint location then use those on an online exchange site to purchase/trade for BCH
  2. Contact us about BCH purchases you wish to make of $10,000 or more at once. Our OTC Trading Team can facilitate large BCH transactions via bank wire payments.
  3. Call, message, or email us with any questions, concerns, or issues related to BCH and we’ll be more than happy to assist!

How does this work?

Getting started

DigitalMint ATMs are a quick and easy way to exchange cash for bitcoin!

  • Currently the only crypto we sell at physical locations is bitcoin (BTC).
  • Only a select few of our locations offer the “Sell BTC” function, while every DigitalMint location offers the “Buy BTC” function. To find those, please see our locations here
  • If you are brand new to bitcoin and cryptocurrencies we would encourage you to check out the website Coin Desk before making any investments, and read through their robust new users guide called “Blockchain 101”

Before your visit

Before you visit one of our locations you’ll need just a couple of things!

  • A Bitcoin Wallet: This is the digital wallet in which you will store your BTC. These are usually available for free through your smartphone’s app store and take just a few moments to set up. We typically recommend a wallet called Green Address, but there are a wide variety of options to choose from depending on your needs. Should you wish to research other wallets we recommend checking out Bitcoin.org
  • Otherwise, just make sure you have valid photo ID and your phone when you visit so we can register your account!

Registration

If you’re a new customer you’ll first be asked to register an account with with us. This requires a valid photo ID and a phone number we can message you at with information about your account. The entire process only takes about 5 minutes typically and all of it occurs at the location!

Rest assured, DigitalMint takes our customer’s information privacy very seriously. For more information please view our Terms of Service

Purchasing

Once your registered using the ATMs is simple! Just type in your phone number and the PIN number you created during registration. Then scan or enter your bitcoin wallet address. The final step is inserting the desired amount of cash into the ATM before receiving a receipt should you want one.

At one of our locations you can typically purchase anywhere from $10-$4,000 per day! With extra verification of your account at the location we can raise that daily limit as well, up to $8,000 per day at ATMs and $20,000 at our teller locations.

Purchases from DigitalMint are typically very fast! Purchases over $350 are usually seen reflected in the wallet within 15 minutes or less, while smaller purchases may take 30-45 minutes to receive.

For a breakdown of our rates, please visit the rates page of our website here where you can find a handy chart and rate calculator!

I’m experiencing issues, please help!

Why aren’t my bitcoins showing up?

We send out Bitcoins instantly once a purchase is made. This means that typically your coins will be reflected in your wallet within 15 minutes or less after the purchase!

If it’s taking longer than that here might be the reason:

  1. Transactions under $300 get batched together with other smaller purchases, which sometimes means they may take around 45 minutes to be reflected in your wallet
  2. A lot of times the wallet you're using simply needs to be refreshed! Just close the application on your phone, wait a minute, and then open it back up.
  3. Some wallets don't show transactions until they are confirmed on blockchain, which is why we say that we’ll send it out instantly but you may not see it right away. You can always check your transaction on blockchain.info or blockcypher.com. Take your wallet address and use it to search for your transaction.
  4. If there’s a separate problem, or if the transaction is not showing up on the Blockchain even after waiting for a period of time, then give us a call at 855-274-2900 and our Customer Support team can take a look for you!

How do I get bitcoins off a paper wallet?

Transferring bitcoins to your digital wallet from a paper wallet is typically very easy! The process can differ slightly depending on which wallet you choose to use, so we always suggest looking for detailed instructions on this process through the wallet company’s website. Below is a link to said instructions for the wallet we recommend, called Green Address

Requesting and Sending bitcoin from your wallet

The process is the same for every bitcoin wallet. The differences will be only in the look and location of the following tools in each wallet.

  1. Locate the RECEIVE section in your wallet.
  2. You need to share your public address to the person or company sending you Bitcoin. Think of this address as a one off email address that accepts Bitcoin. In your wallet there will be a button to generate a new address. Click it.
  3. Some wallets will do this step for you, but others require you do it manually. The manual process requires that you copy the newly generated public address and send it to the person or company. Make sure it's not your private key. If anyone get access to your private key it's like them having your wallet/purse full of cash and cards. You can't get it back, unless they are sending it back.
  4. Once the other party sends you the Bitcoin, you should see it in your wallet instantly. You can confirm it on the blockchain.info. Take your wallet address and use it to search for your transaction

My question wasn’t answered above. What now?

If you weren’t able to find the answer to your question above, don’t hesitate to reach out to our customer support staff! We’re available via phones, email, or live chat on our website 7 days a week!

  • Hours: Mon-Fri: 9am-8pm (CST) Sat-Sun: 9am-5pm (CST)
  • Phone: 855-274-2900
  • Email: support@digitalmint.io

If we miss you call or chat, it usually just means we are busy with a separate customer. Please leave us a message and we’ll get back to you as soon as we can.

Scams to be aware of

We want you to feel safe about your money. As an emerging and fast growing technology we understand that bitcoin and cryptocurrency can be confusing and we’re here to help! Bitcoin is non-refundable and non-retrievable once sent so if there is ever any doubt about the person or entity you’re sending to or receiving from please give us a call and we’ll be happy to look into it for you before any money exchanged.

GENERAL RULES

  • Bitcoin transactions are irreversible, so never send to someone you do not trust or know. A scammer asking you to send bitcoin to a wallet they control means they can avoid reciprocating their end of the exchange once they have the bitcoin. Remember the old saying, “If it appears too good to be true, it probably is,” when investing with bitcoin.
  • The Government and Police Department will NEVER ask you for bitcoin.
  • The Police or Government agencies will NEVER call directly inquiring about payments.
  • Scammers frequently prey on emotions such as fear of reprisal or excitement for an opportunity. Always do your research or call our help line if something feels wrong and if there are ever any questions or concerns!

Below are a list of popular, known scams with a brief explanation. However, by no means does this include all scams involving bitcoin. If you ever have a concern about your bitcoin transaction, please do not hesitate to reach out to us!

Ebay Motors

Ebay Motors - Involves the potential sale of vehicles from one person to the next. This scam is extremely common and more detailed information from eBay themselves may be found here: Ebay security.

Scammers on Craigslist, upwork, etc. may ask to process transaction through “eBay” and will send an email that appears like it's from eBay requesting bitcoin as payment. Do not complete any payment unless it is through the official eBay payment portal. If there’s ever any doubts, confirm your transaction and the accounts with eBay directly before completing a purchase.

Airbnb

Airbnb - Similar to the eBay scam where scammers will ask customers to pay them via bitcoin instead of through the Airbnb site. Airbnb does not currently accept bitcoin and all payments to renters should be made through the official AirBnb payment portal. Always contact the company support line directly if there are ever doubts or concerns.

IRS Scam

IRS Scam - There are many variations to this scam but they all involve the scammer either calling and/or emailing the victim and posing as an IRS agent or something similar. They scammer will threaten the victim with jail time if the victim does not comply and immediately send bitcoin to the scammer to cover “money owed”.

US Government agencies and the US Government do not recognize bitcoin as a currency and will never ask you to reimburse them with it or over the phone/by email. Variations also include the scammer offering alternative payment options such as visa prepaid cards and retail gift cards.

Rental Costs

Rental Costs - Numerous scams exist where a down payment for a rental is requested in bitcoin, despite the individual not having the authority to rent the gear/space/etc or actually possessing the item. It is best to not make an initial rental payment to an unknown individual in bitcoin.

New Jobs Scams

New Jobs Scams - Scammers will ask for payment in bitcoin, or otherwise, for representation at a “talent/job agency” or for them to purchase “job materials” for you. Legitimate talent and job agencies will never ask you for upfront/down payments as they make their money in percentage based cuts from things they book for you.

Remittance Returns

Remittance Returns - Scammer will pay the individual, typically via check, and have the individual deposit the funds into their private bank account. They will then ask the individual to return the funds to them via bitcoin as it allows for immediate transfers. This is a way that criminals try to obscure their paper trail. If this occurs, immediately inform your bank of the situation and work with their representatives.

International Account Scam

International Account Scam - An individual will post an ad stating that they have a company that needs a domestic bank account. They will “hire” a representative to open a domestic account on the behalf of the company which will then have funds deposited (supposedly revenue for the business). The “representative” is then told to withdraw a portion of the funds and send it to the owner via bitcoin.

The scammer may go as far as presenting legal documents for the business. Under no circumstance should you open a domestic account on behalf of a foreign corporation. Immediately inform local authorities of these requests as they typically represent the illicit laundering of proceeds.