Attention: The bitcoin network is currently experiencing heavy traffic. This is affecting bitcoin users worldwide and causing transactions to process slower than normal. We apologize for the inconvenience and thank you for your patience.
We’re available via phone and live chat on weekdays, and email 7 days a week!
There are four ways you can resolve your issue. We recommend checking out our Frequently Asked Questions section first. Otherwise, give us a call or submit a support ticket. We love hearing from our customers.
DigitalMint Bitcoin ATMs and Teller Windows are a quick and easy way to exchange cash for Bitcoin! If you are brand new to Bitcoin(BTC) and cryptocurrencies we would encourage you to check out the website CoinDesk before making any investments, and read through their robust new users guide called “Blockchain 101.”
If you’re a new customer you’ll first be asked to register an account with with us at the ATM or Teller location. This requires your valid photo ID and a phone number that we can text message with your account information. The entire process takes about 5 minutes. Rest assured, DigitalMint takes customer information and privacy very seriously. For more information please view our Terms of Service.
Our daily transaction limit is $20,000 for both ATMs and Tellers. In order to purchase more than $5,000 of Bitcoin, you will need to provide your social security number for additional verification. Transactions are limited to $2,500 each, but transactions may be performed back-to-back to achieve larger total purchases.
Purchases from DigitalMint are typically very fast! Purchases over $300 are usually seen reflected in the wallet within 15 minutes or less, while smaller purchases may take 30-45 minutes to receive.
For a breakdown of our rates, please visit the rates page of our website here where you can find a handy chart and rate calculator!
We send Bitcoin instantly once your purchase is made. This means that typically your transaction will be reflected in your wallet within 15 minutes or less after purchase. If it’s taking longer than that, the reason might be:
Transferring Bitcoin to your digital wallet from a paper wallet is easy! The process can differ slightly depending on which wallet you use, so we suggest reading the instructions the specific wallet’s website.
The process is the same for every Bitcoin wallet. The differences will be only in the look and location of the following items in each wallet.
We want you to feel safe about your money. As an emerging and fast-growing technology we understand that bitcoin and cryptocurrency can be confusing and we’re here to help! Bitcoin is non-refundable and non-retrievable once it is sent. If you do not know the person or entity that you are sending Bitcoin to, please call our Customer Support team. We're happy to help out before any funds are sent.
Below is a list of the most common Bitcoin scams
This scam involves the potential sale of vehicles from one person to the next. This scam is extremely common and more detailed information from eBay themselves may be found here: Ebay security.
Scammers on Craigslist, upwork, etc. may ask to process a transaction through “eBay” and will send an email that appears like it's from eBay requesting Bitcoin as payment. Do not complete any payment unless it is through the official eBay payment portal. If there are any doubts, confirm your transaction and the accounts with eBay directly before completing a purchase.
Similar to the eBay scam, scammers will ask customers to pay them via Bitcoin instead of through the Airbnb site. AirBnb does not accept bitcoin and all payments to renters should be made through the official AirBnb payment portal. Always contact the company support line directly if there are doubts or concerns.
There are many variations of this scam, but all of them involve the scammer calling and/or emailing the victim and posing as an IRS agent. The scammer will threaten the victim with jail time if the victim does not comply and immediately send Bitcoin to the scammer to cover “money owed”. US Government agencies do not recognize Bitcoin as a currency and will never ask you for it or over the phone or by email. Variations also include the scammer offering alternative payment options such as Visa prepaid cards and retail gift cards.
Numerous scams exist where a down payment for a rental property is requested via Bitcoin, despite the individual not having the authority to rent the gear/space/etc or actually possessing the item. It is best to not make an initial rental payment to an unknown individual using Bitcoin.
Scammers will ask for payment in Bitcoin for representation at a “talent/job agency” or for them to purchase “job materials” for you. Legitimate talent and job agencies will never ask you for upfront/down payments as they make their money in percentage based cuts from things they book for you.
The scammer will send you money, typically via check, and have you deposit the funds into their private bank account. They will then ask you to return the funds to them via Bitcoin as it allows for immediate transfers. This is a way that criminals try to obscure their paper trail. If this occurs, immediately inform your bank of the situation and work with their representatives.
A scammer will post an advertisement stating that they work for a foreign business that needs a domestic bank account. They will “hire” you to open a domestic account on the behalf of their business, which will then have funds deposited (supposedly revenue for the business). You are then told to withdraw a portion of the funds and send it to the owner via Bitcoin. The scammer may go as far as presenting legal documents for the business. Under no circumstances should you open a domestic account on behalf of a foreign corporation. Immediately inform local authorities of these requests as they typically represent the illicit laundering of proceeds.